General Terms of Use
Last updated: September 2026
This is a plain-language summary of how the platform works, not a substitute for legal advice — have it reviewed by a qualified professional before relying on it as your binding terms of service.
What HelloRhodes is
HelloRhodes lists two kinds of businesses on Rhodes. Bookable experiences (boat tours, guided tours, vehicle rentals, outdoor activities, workshops) can be reserved directly through the site — your contract for that experience is with the operator providing it, and HelloRhodes facilitates the reservation and payment arrangement without itself operating the boats, rentals, or tours listed. Directory listings (accommodations, personal services, and food, drinks & shops) are business profiles only — HelloRhodes plays no role in booking or payment for these; you contact and arrange everything directly with the business.
Booking and payment
For bookable experiences, each listing shows a deposit percentage due to reserve your spot, with the remaining balance settled directly with the operator (typically on arrival). HelloRhodes does not currently process card payments online — the amounts shown at checkout describe the deposit/balance split for that experience, not an online charge. Directory listings have no deposit, checkout, or payment step on HelloRhodes at all.
Cancellations
Each bookable experience shows its own free-cancellation window (for example, 24 hours before the activity). Cancel before that window and your deposit is refunded in full. Cancel after it, or don't show up, and the deposit is not refunded — this covers the operator's lost slot at short notice. If the operator cancels the activity itself (for example, for weather), you always get a full refund regardless of timing. Contact us via our Help Center if you need to change or cancel a booking.
Accuracy of listings
We work with operators to keep pricing and availability current, but details can change. If something at checkout doesn't match what you expected, let us know before confirming.
Governing law
These terms are governed by the laws of Greece, without regard to conflict-of-law principles.